We are looking to recruit an IT Helpdesk Assistant to join our expanding Innovation and Technology Team.
This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further.
You will be responsible for providing remote IT Technical Support to a userbase of over 500 people, particularly with face-to-face support within our Bristol or Plymouth office. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.
Key responsibilities will include:
* Logging helpdesk calls and providing assistance to resolve issues
* Emailing administration such as releasing quarantined emails
* Day to day administration of our Cloud based software
* User account administration
* Day to day administration of our Cloud based file sharing service
* Asset logging / keeping asset register up to date
* Distributing IT equipment to staff
* Installing software
* Building laptops/phones/tablets for end users
* Identifying tickets logged that would benefit from additional training
* Visiting offices to engage with users and check office IT equipment
About You
To be considered for the role you will need to have:
* Previous Technical Support experience
* A good understanding of Microsoft Office
* Strong communication and interpersonal skills
* A passion for technology and a self-motivated approach to work
* A Driving Licence and access to a car
This role can be based out of our Bristol or Plymouth Office as well as occasional visits to our other offices.
Why Bishop Fleming?
Bishop Fleming is a leading independent provider of audit, accountancy, tax, and advisory services in the UK. With a turnover of £43.1m, the firm saw growth of almost 13% over the last 12 months.
From owner-managed businesses, SMEs, and large businesses to entrepreneurs and private individuals, Bishop Fleming offers full services across a diverse range of sectors.
If that’s not enough, we offer a fantastic range of benefits including:
* A contributory Pension scheme
* Life assurance
* Simply Health cashback plan including access to 24/7 online GP service and counselling services
* Perkbox discounts and rewards platform with over 4,000 perks and discounts
* Yulife employee wellbeing app
* Social events with active social committees that plan internal and external events
Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
We welcome applicants who would like the flexibility in their working arrangements, including working from home or part-time working, which may help to accommodate parent or carer responsibilities, further studies, and activities outside of work.
We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential.
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