Job Description At Conveyancing Direct Ltd, one of the top 10 conveyancing companies in England and Wales, we pride ourselves on being a trusted leader in providing exceptional conveyancing services. Now, we are on the lookout for a passionate Customer Service Advisor to join our dedicated team and help us deliver outstanding service to our clients. Why You'll Love Working with Us: Career Development – Whether you're starting your career or looking to take the next step, we are committed to helping you grow. Access to continuous training and career progression to enable you to thrive. Supportive Team Culture – Join a friendly, motivated team where everyone works together to achieve success. We support each other, celebrate achievements, and create a positive, inclusive environment. Competitive Benefits – Full training, career progression, 20 days holiday plus bank holidays, company pension, dress for your day policy, death-in-service benefit, social company events, and more Responsibilities of a Customer Service Advisor Customer Service Excellence – Handle incoming and outgoing calls, responding to queries from estate agents, clients, solicitors, and others. Efficient Admin Support – Provide timely quotes and update the case management system. Keep everything organised and running smoothly. Team Collaboration – Support other team members, ensuring seamless service delivery and smooth operations. What we’re looking for from a Customer Service Advisor No Experience? No Problem While previous office experience is helpful, we’re more interested in your attitude and willingness to learn. Great Communication Skills – You’ll be comfortable speaking with a variety of people, delivering excellent service with professionalism and a smile. Organisational Skills – Ability to juggle multiple tasks and manage your time effectively. Tech Savvy – Comfortable using Microsoft Office (Word, Excel, Outlook) and ready to learn our internal systems. A Team Player – Confident working independently or as part of a team to achieve common goals. What We Offer You: Full Training Provided – Start strong with the skills and knowledge you need to succeed. Casual Dress Code – Dress in a way that makes you comfortable. On-Site Parking – Convenient parking and peace of mind with sick pay benefits. Company Pension & Extra Holiday – Secure your future with a company pension and the option to buy additional holiday. Conveyancing Direct are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternityS&C00333