Job summary
An excellent opportunity has arisen to become an administrator in a friendly and supportive team in West Berkshire.
You will be an enthusiastic individual with a warm personality and great people skills. Willing to undertake relevant training and be able todemonstrate innovative practice. You will be an integral member of the Intermediate Care Team. will provide general administrative support to the Intermediate Care Team in West Berkshire. You will work alongside the lead administrator for the team.
Main duties of the job
1. To have a patient centred approach.
2. To provide efficient and effective secretarial and clerical support, including minute taking and distribution of agenda, booking courses and actioning of voicemail box messages.
3. Communicate and maintain good working relationships with Trust staff and external contacts
4. Work alongside Intermediate Care Staff to deliver a triage service to all incoming phone calls/ referrals to the Intermediate Care Team.
5. It's a full-time role hours per week. Operates from - You would be expected to be able to cover all aspects of the shift patterns.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
6. Caring for and about you is our top priority
7. Committed to providing good quality, safe services
8. Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
9. Flexible working options to support work-life balance
10. 27 days' annual leave rising with service + opportunity to buy and sell
11. Generous NHS pension scheme
12. Excellent learning and career development opportunities
13. 'Cycle to Work' and car leasing scheme including electric vehicles
14. Access to a range of wellbeing tools and services
15. Discounts at hundreds of popular retailers and restaurants
16. Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
17. Generous maternity, paternity, adoption and special leave
18. Free parking across Trust sites
Job description
Job responsibilities
The must haves for you to be considered for this role:
19. Excellent communication and interpersonal skills.
20. Experience in administrative roles, such as record keeping, invoices and telephone calls.
21. Efficient and proactive in carrying out day to day tasks of the role.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. .
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
22. Educated to GCSE level grade C in Maths and English or Equivalent
23. NVQ level 3 or equivalent
Previous Experience
Essential
24. Trained and competent to use the following software: Word, Excel, Outlook, PowerPoint
25. Ability to use the internet
26. Working in an office environment in an administrative/secretarial role
Desirable
27. Working in the NHS
Knowledge, Skills & Abilities
Essential
28. Ability to communicate effectively at all levels in the organisation
29. Ability to work flexibly according to the needs of the job
30. Good numeracy skills.
31. Ability to work within a team but able to work alone when required.
32. To be able to problem solve and use own initiative.
33. Demonstrate a professional approach to work.
34. Good organisational skills, including time management and ability to prioritise.
35. Ability to demonstrate customer care skills
36. Tact and diplomacy.
37. Willing to undertake further professional development
Additional Requirements
Essential
38. Able to work flexibly across service area to enhance quality of service provision.
Desirable
39. A degree of agility and the ability to manoeuvre light to moderate loads