Job Description
Life on the team
We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team Leader will also be responsible for management of engineers at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster.
Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided.
The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
What youll do
1. Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s)
2. Lead Daily calls with support team to ensure issues are identified and managed appropriately
3. Engage with CC service managers and customer stakeholders to ensure service is running smoothly
4. Use reporting to understand data and performance indicators to drive service improvement
5. Use data and key relationships to forecast future resource requirements
6. Work with Technical Resource Group (TRG) to ensure resource and skill...