Job Introduction
As an Administrator in the Speech and Language Therapy Team, you will play a key role in delivering high-quality, person-centered care and services to support individuals and teams. Working within a collaborative environment, you will provide essential services tailored to meet the unique needs of those we serve.
Based in Swindon, you will have the flexibility to work within a model that supports both on-site and hybrid working arrangements, depending on the nature of the role. HCRG Care Group is committed to fostering an agile and adaptable workforce to best meet the needs of our organization and service users.
Main Responsibility
* To liaise with referring agents, medical and nursing staff, multi-disciplinary team members, relatives/carers and relevant others to ensure effective continuity of care, establishing a high level of professional relationship engendering confidence in the SLT service.
* To share information with appropriate others, observing information governance principles and guidelines.
* To liaise with other departments within the organisation including Finance and Education & Training.
* To promote efficiency with the adult SLT service by communicating appropriately with team members coordinating timetables, appointments and meetings.
* To demonstrate skills in communicating with those with speech and/or language difficulties.
* To participate in team meetings on a regular basis.
* To answer and deal sensitively with telephone/face to face enquiries in an appropriate manner from the general public, patients (some of whom may have poor communication/speech ability), outside agencies and other professional staff, taking appropriate action on own initiative.
* To be responsible for clerical administration related to referrals to the service and ongoing caseload according to the departmental and organisational policies, conforming to the regulations concerning information governance, data protection and health and safety.
* To monitor stock of equipment and resources and to make requests for new items when necessary in consultation with line managers.
* To follow relevant departmental guidelines in communicating concerns to SLTs and in incident reporting.
The Ideal Candidate
* NVQ Level 3 or equivalent training or experience
* Experience in working in admin within a healthcare setting
* Competent in use of Microsoft Offices and Business applications
* Confident and able to use a variety of types of computer hardware, including laptops and tablets
* Ability and willingness to learn to use specialist communication-aid equipment and specialist software and apps
* Ability to handle confidential information with discretion
* Ability to communicate verbally and in writing for a good level face to face and over the telephone, including adapting own communication style to deal with people with communication difficulties
* Good organisation skills
* Able to work as part of a team and independently
* Flexible and adaptable
* Ability to prioritise work load on a day to day basis, but knowing when to escalate to supervisor as necessary
* Ability to reflect
* Integrity and authenticity
* A good collaborator, allowing others to share ideas and not imposing own views or judgements
* Enables development through co-creation and collective learning.
Package Description
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
* Competitive Pay & Pension: Receive a salary of £23,100 - £24,675 with company pension.
* Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
* Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
* Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice.
* Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
* Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
* Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
About The Company
We change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
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