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Recruitment Administrator specializing in Recruitment and Talent Management
Duration: 06.06.2025
Hybrid: 2 days in office (Wednesday and Thursday)
Hours: 35 hours per week
This organization is a major broadcaster in the UK, offering a wide range of television, radio, and digital content.
Job Function:
This role will provide specialist HR advisory and support services to the workforce, frequently interacting with employees and managers; problem-solving complex queries. The role will need to use specialist knowledge and data systems and follow clearly defined processes in order to deliver HR services to an agreed SLA. This role will often deliver pre-defined pieces of work, as well as having to answer ad hoc specialist requests as part of a wider specialist team.
Key Responsibilities:
* To provide requests/query resolution service to the workforce, at all levels, following clearly defined processes, in line with defined Service Level Agreements (SLAs)
* To problem-solve complex/escalated queries and issues where requested, offering a resolution
* To understand and gain insight into customer requirements through exploring issues, reviewing data, and seeking feedback
* To support the timely and efficient delivery of planned ‘one-off’ and ongoing people programmes and projects
* Able to use and maintain systems in line with data protection principles
* To produce analysis and recommendations through data from relevant systems in order to answer queries; combining data with personal experience to develop insight
* To interpret complex data sets (including themes emerging from HR transaction services) to make recommendations on future improvements
* To develop business cases for HR solutions with appropriate costings
* To provide answers assuredly based on data and understanding of policy and process
* To contribute to a culture of service excellence and support continuous improvement by bringing insights into the organisation to identify opportunities, risks, and priorities
* To understand significant issues currently affecting the organisation, including external factors (e.g., legal, financial, and market factors)
* To work, where required, to support projects; working as part of a team across the Shared Service centre and HR organisation
* Up-to-date best practice and thought leadership in HR/specialist area
* Holds the Certificate in HR Practice Level 3, equivalent qualification or Associate member of the CIPD
* Relevant law for own role (or where to access legal information if required)
* Analyses information rapidly and is able to make informed judgments and provide advice on the best option to progress in line with established process
* Uses standard procedures and common sense to solve problems and coaches others in the standard processes within specialism; applies own judgment and criteria to adapt previous recommendations
* Is motivated to achieve the right result despite complex internal/external circumstances
* Is highly credible and builds relationships with key stakeholders
* Excellent attention to detail and accuracy; ensures facts are correct, complete, and consistent
* Self-assured in the use of data and data analytical skills
* Is able to assuredly challenge the organisation and/or seek support from HR leaders to address wider issues
* Considers issues or opportunities from a number of angles, based on experience, intuition, and knowledge. Understands how to handle, resolve, and escalate inquiries; passes on information promptly
* Understands how to work in a team to deliver effective services
* A flexible, willing, and pragmatic approach to supporting the wider operational environment
* Excellent interpersonal and communication skills, both written and verbal; self-assured in dealing with the full range of business users, via multiple communication channels
* Prior experience of working with systems (such as SAP)
* Prior experience working in a shared service centre environment/centralised HR team
Apply Now!
Seniority level
* Associate
Employment type
* Contract
Job function
* Human Resources and Administrative
* Broadcast Media Production and Distribution
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