This is an opportunity for a Technical support analyst to join a leading global Fin-Tech firm. Job Description: As a Technical Support Analyst, it will be your duty to assist the firms clients in making use of our services and products. In a fast-paced work atmosphere, you will be providing courteous and competent technical assistance for foreign currency trading software in this capacity. Responsibilities: ● Investigating issues reported by customers or discovered within the firms organization ● Performing complex investigations, troubleshooting and problem-solving. ● Seeing that issues are resolved in a timely manner, escalating to higher levels as necessary. ● Tracking issues through to completion, regularly reporting issue status to customers. ● Delivering exceptional customer service using excellent communication and interpersonal skills. ● Identifying potential system, support and client relationship enhancements. ● Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD Requirements: ● 2 years of experience as a Technical Support Analyst ● Experience supporting real-time trading systems and FIX protocol, with strong Capital Markets knowledge ● CentOS / REHL (or other nix) ● Scripting/coding experience in languages such as Bash or Python ● Extreme comfort with log investigation and configuration file management ● Foreign exchange experience preferred ● Self-starter, trustworthy with the ability to seek out and add value without continuous direction (given the time zone overlaps with our London and New York are limited)