Customer Relations Partner Location: Western Peninsula, Berkshire, RG12 1RF Hourly Rate: £15.46 PAYE Positions Available: 5
Are you passionate about delivering exceptional customer experiences? Join our Complaints Centre of Excellence as a Customer Relations Advisor, where you will play a vital role in supporting customers through their complaints journey and driving improvements in our service delivery.
About the Role
As a Customer Relations Advisor, you'll act as the first point of contact for our customers in resolving complaints, both orally and in writing. You'll investigate cases thoroughly, assess individual merits, and communicate outcomes clearly and professionally. You'll also identify systemic issues that could affect other customers and contribute to feedback initiatives to improve our processes.
Key Responsibilities
Be a customer experience expert and brand ambassador.
Acknowledge complaints promptly and set clear expectations for resolution.
Investigate and resolve complaints, ensuring decisions are fair and evidence-based.
Communicate findings and outcomes clearly, both orally and in writing.
Collaborate with internal teams and external stakeholders, including contractors and the Housing Ombudsman.
Provide constructive feedback to colleagues and teams as needed.
Identify and suggest improvements to processes, systems, and policies that may contribute to complaints.
What We're Looking For
Exceptional written commu...