Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2025
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City, we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from. There really isn’t a better time to join team SENsational.
About the role
Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport. As one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service our passengers have grown to expect and enjoy are consistently met. Responsibilities include:
* Attending to the needs and requests of all passengers.
* Checking passengers and their baggage in for their flights at the check-in desks.
* Supporting with the boarding of passengers onto their flights via the departure gates.
* Providing supported movement to passengers who require it, for example, someone with reduced mobility.
* Covering duties in the Food & Beverage and Retail outlets across the terminal.
* Assisting the cleaning team throughout my shift, ensuring our high standards of presentation are maintained throughout the airport.
* Providing assistance to passengers and customers within our Surface Access facilities.
* Fully embodying the Airport's ‘One Team’ culture and understanding that there may be times when I am required to undertake other activities to support the needs of the business.
* Understanding that the Airport is in operation 24/7, so I may be scheduled and expected to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To undertake this role, you will need the following skills:
* Strong communication skills.
* Ability to work effectively on my own and as part of a team.
* Customer service experience with a commitment to delivering the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
We take great pride in our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind. Here’s a small insight into some of our amazing benefits:
* Apprenticeships – fully funded qualifications from level 3 through to level 7 (Master’s Degree Level).
* Medicash - access to virtual GP & Physio appointments, retail discounts, and a bespoke healthcare cash plan.
* Access to a Wellbeing app with features like a mood tracker and counselling services.
* Employee Assistance Programme for confidential support with health and legal issues.
* ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
* Mental Health First Aiders available for support.
* Cycle to Work Scheme with savings on bikes and accessories.
* World Duty Free Discount.
Sound good? Hit that apply button, we can’t wait to hear from you!
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