Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Role & Responsibilities:
* To
deliver guest service to the highest standard for internal and external
guests within the Hotel at any time.
* To
ensure the company ethos is at the forefront of all work undertaken.
* To be
responsible for the section of service you are given and as a task, completing
the work to the highest standard expected.
* To ensure all
our guests receive a warm welcome and are treated to the up most hospitality
and care during their stay with us – we aim to provide an unforgettable
experience
* To follow all
hotel policies as outlined in your training manual:
* Serve food
and drinks, quickly and efficiently, meeting our standards as set out for 5
star standard.
* Keep up to
date with current promotions and new products through training and briefings.
* Make guests aware of promotions on our food and drink range through training and
self-study.
* To assist in
any function or events set ups in accordance with procedures.
* To carry out
work for any function or event as instructed by your line manager.
* To maintain
exemplary billing systems and obtain all payments from guests in accordance
with company policy, and the accurate accounting and processing of all
reception sales.
* To observe
and comply with cleaning rotas, health and safety, food and hygiene
regulations.
* Ensure high
standards of financial and reporting diligence in accordance with company
policy.
* To
present the company and yourself in a professional manner at all times whilst
linked to Boringdon Hall
* To
maintain the highest hygiene standards in your personal presentation and manner
whilst linked to Boringdon Hall.
* To
ensure key legislation is complied with and followed.
* To ensure all
complaints are minimised and handled professionally as in accordance with our
policies
* To
ensure good working relationship with all other departments and communicate
information throughout the hotel.
* To understand responsibilities in relation to Fire
Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required