Find out more about applying to join Team BCHC.
Join our team
Community services are a key part of the NHS of the future. Be part of that future now. Join us and help achieve better care and healthier communities.
Band 3 Community Patient Services Administrator
Band 3
Main area: Community Dental Service
Grade: Band 3
Contract: Permanent
Working Pattern: 08:00-20:00 (Mon-Sat)
Hours: 30 hours per week (Monday - Sunday 8:00-20:00)
Job ref: 820-7017849-DEN
Site: Lyng Health Centre
Town: Birmingham
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 30/03/2025 23:59
Interview date: 14/04/2025
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
We have an exciting opportunity to work within the Dental Community Services within Birmingham Community Healthcare Foundation Trust. We are currently expanding our team and would welcome you to apply for this great opportunity. We have multiple permanent Patient Services Administrator vacancies available to support various clinics across Birmingham & Black Country.
The successful candidates will be based within a clinic and will be part of a multidisciplinary team, working closely with the clinicians and Nurses, supporting the patients' experience within our Dental Services. Paediatrics and Special Care are our main patient groups, and this role will be pivotal in supporting the patients' experience within our service.
The role involves management of the reception area, greeting patients, management of all patient bookings, and preparing clinics. You will be taking patient payments and carrying out other administrative duties required for the smooth running of the clinics. The role will also provide support to clinicians with any patient-related admin tasks. It would be beneficial if you have access to a car.
Main duties of the job
* Greeting Patients and checking demographics
* Managing Patient enquiries through email and telephone communication
* Supporting clinical team with admin related tasks
* Preparing and organising clinical notes for sessions
* Taking Payments of dental charges
* Booking management to include Bookings, Cancellations, and Rescheduling
* Data Validation as required
* Waiting list management to support patient pathway
* Participate in Daily Team huddles and specialty meetings
* Diary Management
We are looking for individuals with a pro-active approach, good organisational and communication skills and a good knowledge of IT software/systems.
Person specification
Qualifications
* GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
* RSA 2 or equivalent in typing or word processing
* Level 3 NVQ in Business Administration or equivalent administrative experience
Experience
* Previous administrative experience
* Previous experience of working with the general public
* Experience of working with a wide range of professionals
Skills/Knowledge
* Excellent communication and organisational skills
* Excellent keyboard skills
* Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
* Knowledge of information systems i.e. PAS, RiO
Personal Qualities
* Ability to work as a member of a team
* Ability to use own initiative and prioritise workload in a methodical approach to work
* Ability to suggest and implement new procedures
* Ability to follow tasks through to completion
* Ability to work under pressure
* Has call centre/reception experience
Other job requirements
* Ability to travel between clinics to cover when required
* Has full driving licence / access to a vehicle
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long-term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much as possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage/civil partnerships.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible, will actively consider requests made and support these where practically possible.
Benefits of working for us:
* Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
* Attractive relocation payment if you relocate to the local area
* Discounts for local and national retailers
* Dedicated well-being services for all employees
* Flexible working where possible
Application numbers
Name: Yasrina Begum-Khan
Job title: Specialty Manager
Email address: yasrina.begum-khan@nhs.net
Telephone number: 07547106008
Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN
Office hours: Monday to Friday: 8.30 am - 5.00 pm
#J-18808-Ljbffr