Location: Weymouth and Bridport
First Bus is a leading provider of transport services, committed to delivering excellent service to our passengers across the UK. We help our passengers achieve over a million journeys every day, with a fleet of 5000+ buses and 14,000+ colleagues. We pride ourselves on our dedication to safety, innovation, sustainability and inclusion.
The Role
The Performance Supervisor willsupport the Operations Manager in the delivery of On Time Performance objectives through using service performance related business systems and processes, ensuring a safe, punctual, reliable and cost-effective delivery of services, within the operational excellence framework.
The successful candidate will analyse and manage information, systems and data, in accordance with the systems matrices, to both retrospectively and proactively ensure continuous improvement of service performance.
Responsibilities
1. Monitor and proactively manage service punctuality and reliability, through the use of systems highlighted in the systems matrices, including live management of services to ensure continuous improvement of service performance.
2. Create alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events effecting operations
3. Regularly update and maintain on time performance systems
4. Ensure processes are in place to identify system and vehicle equipment faults, work closely with appropriate individuals including business system providers to rectify issues within agreed and defined timeframes
5. Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
6. Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of service performance, including vehicle allocation, breakdowns, changeovers and punctuality and reliability of services
7. Provide support to drivers, giving information and direction in a timely manner
8. Prepare, distribute and analyse management information to improve on time performance
9. Maintain accurate records for all aspects of punctuality performance
10. Improve operational performance in a sustainable manner, with a key focus on managing reliability and on time performance, resulting in delivery of agreed key performance indicators
11. Carry out investigations of incidents and prepare reports detailing findings and recommendation
12. Ensure a comprehensive hand-over and coordination across shifts
13. Work alongside depot operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
14. Comply with requisition to pay procedures and delegated authorities
15. Ensure an effective working relationship with recognised trade union representatives and officials
16. Other duties commensurate with the role as may be deemed appropriate by the line manager
Rewards & Benefits
17. Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
18. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
19. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
20. Cycle to work scheme
21. 25 days' holiday + bank holidays
22. Pension scheme and chance to buy discounted First Group shares
23. Enhanced maternity / paternity pay
24. Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.