RAC have an exciting new permanent opportunity for aDigital Product Support Leadworking within themyRACteam. Your role will be to put the customer at the centre of everything we do in our app that is which is central to our RAC strategy. You will be critical in responding and resolving customer queries and help translating these into an actionable roadmap working with our product team.
This could be an exciting opportunity for someone who may have recently graduated in either Science, Technology or Maths and be looking for a stepping stone towards a career within Product Management.
This role is based inBradley stoke, working hybrid hours 2 days a week in the office and 3 days at home.
What you will do
1. Ensure prompt acknowledgment, updates and resolution of member and colleague queries, including App reviews and feedback.
2. Ensure allmyRACcomplaints escalated to RAC Customer Care and the team is supported with the resolution.
3. Ensure regulatory compliance for member contacts and ensure all member cases exceed a 90% Quality Assessment score