Night Concierge – Manchester
Hourly Rate: £13 per hour
Hours Per Week: 15
Shifts: Working a shift pattern of 9pm-6am
Vita UHaus
A collection of luxury apartments, expertly designed in equal measure for quality, comfort and purpose. We are seeking a dynamic and enthusiastic Night Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the experience for our residents.
Our Night Concierge Responsibilities:
* Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
* Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
* Deliver solutions to issues or challenges that may arise; attend to any query or incident that may arise with residents and resolve issues promptly and professionally.
* Support move-ins/outs for our residents.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the nighttime shift.
* Maintain external areas; terrace, smoking areas and bin-store are cleaned throughout the evening.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
* Manage & store parcels correctly to allow residents to easily access their deliveries.
* Be the primary point of contact for any potential incident or emergency that may occur onsite; remain calm, follow procedure, escalate to management and contact relevant emergency services as required.
* Follow Health & Safety guidelines ensuring building and residents are safe.
Who We’re Looking For:
* An experienced Customer Service professional who can demonstrate confidence and professionalism in a customer facing role.
* Experienced in cleaning duties, ideally with a background working in large, multi-room premises such as resident accommodation, hotels, hospitals, retail etc.
* Vibrant, bubbly personalities to match our Vita Group culture.
* Someone with IT experience, ideally using tablets or smart phone devices.
* Comfortable working independently.
Why work for us:
Benefits:
* 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
* Birthday off work.
* Access to a Perkbox account for lifestyle perks.
* 3% employer contribution to pension.
* Parties & events to celebrate success.
* Recognition programmes for employee achievements.
* Career development and training opportunities.
* 24/7 Employee Assistance for personal or work-related issues.
Right to Work & DBS:
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
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