Service Designer Location: Tachbrook Park, Warwick Type: Full-time, Permanent, Hybrid – 2 days a week in office minimum About the Role: We are seeking a talented Service Designer to join our dynamic team at Calor. In this pivotal role, you will lead the design, transition, and assurance of services within the Apps & Platforms portfolio, ensuring that solutions and changes are delivered in accordance with relevant architectural and design standards. You will be responsible for ensuring that new or significantly changed services are successfully transitioned into BAU support with effective service models, service levels, and KPIs to measure ongoing performance. The Service Designer will work closely with Solution Architects and be a key part of the Architecture & Design governance structure. You will oversee the production and continuous updates of Service Operating Models, ensuring alignment with technical, architectural, and security standards, as well as governance output. Key Responsibilities: Act as the SME for service design best practices across the business. Control and distribute cross-portfolio standards, ensuring alignment with organisational, regulatory, and industry standards, including privacy, data protection, and ESG requirements. Support the transition of new apps and significant changes to services, ensuring smooth onboarding processes, and manage service readiness for operational acceptance. Work with Solution Architects to assess risks related to availability, integrity, compliance, security, and system impact. Collaborate with Service Owners, Major Incident Managers, Problem Managers, and AMS support teams to resolve high-priority incidents and problems. Maintain ownership of the Services Catalog for Apps & Platforms, ensuring services align with appropriate service levels and KPIs. Evaluate and drive improvements in service design and transition processes, with a focus on delivering innovative and sustainable services. Work with Project Managers and Change Delivery Partners to successfully transition projects into BAU service acceptance, with close coordination of service sign-offs. Key Skills, Experience, and Knowledge: Essential: Experience working within an ITIL framework with a strong understanding of ITIL Service Management, Software Lifecycle Management, and Release Management. Ability to work with stakeholders at all levels and articulate service design decisions clearly. Strong technical and analytical skills with the ability to interpret and present data. Experience designing inclusive, accessible, and sustainable services. Excellent problem-solving abilities and attention to detail. Desirable: Experience with iterative design principles and agile methodologies. Experience working with third-party providers and outsourced support models. Familiarity with tools like Salesforce and ServiceNow would be beneficial. Don’t Tick All the Boxes? At Calor, we believe in the power of diverse perspectives and unique talents. We understand that candidates may not tick every box on the list, and that's okay We value individuality, creativity, and the ability to learn and adapt. If you're passionate about making a positive impact, committed to growth, and bring something special to the table, we encourage you to apply. We believe in unlocking potential and providing opportunities for personal and professional development. Join us at Calor, where your unique qualities are recognised, appreciated, and celebrated. We're more than a checklist – we're a community of individuals driving innovation and positive change. If you're passionate about designing high-quality services that align with industry standards, work collaboratively across teams, and contribute to continuous improvement, we’d love to hear from you.