Temporary Accommodation Scheme Officer Solihull Homeless Service 12 Weeks 35 Hours £26.37 LTD / £22.48 PAYE (inc hol) Are you passionate about supporting vulnerable individuals and making a difference in your local community? Join Solihull’s Housing and Communities team as a Temporary Accommodation Scheme Officer and help provide high-quality supported accommodation for homeless applicants. THE ROLE We are seeking a proactive and dedicated Temporary Accommodation Scheme Officer to join Solihull's Homeless Service. You’ll play a key role in managing supported temporary accommodation and working closely with service users to help them achieve independent living. Provide a high-quality, customer-focused accommodation service for homeless applicants Maintain regular contact with residents and carry out welfare, room, and health & safety checks Support applicants with Housing Benefit claims and move-on accommodation Complete and maintain accurate records, risk assessments, and PEEPs Ensure residents understand their licence agreements, rights and responsibilities Work in partnership with support agencies to address complex needs including mental health and substance misuse Manage void processes and liaise with contractors to maintain accommodation standards THE CANDIDATE The ideal candidate will have a strong background in supported accommodation services, particularly with vulnerable adults, and will be comfortable working across multiple housing sites. Proven experience supporting vulnerable adults with complex needs in temporary accommodation Knowledge of homelessness legislation and the Homelessness Reduction Act 2017 Confident in conducting health and safety, welfare, and room checks Ability to manage rent arrears, resolve housing issues, and liaise with partner agencies Strong IT, communication, and organisational skills THE CONTRACT 35 Hours Per Week 3 Month Contract (with potential for extension) The pay for the role is £26.37 per hour LTD company rate. The PAYE equivalent is £22.48 per hour, inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate