Job Title: FIELD SERVICES ENGINEER
Rate: 100 GBP
Location - Wrexham, UK
How many days onsite - All 5 days, Monday - Friday during business
This requirement is for 12 months
FIELD SERVICES ENGINEER JD - L1
End User Support Experience
o Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
o Good Customer management skill,
o Good in oral and written communication
o Able to interact and work with customer at different levels.
o Self- Driven and result oriented.
o Really passionate about the work
o Ability to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair
o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
o Ability to lift/move computer equipment weighing up to 50Lbs.
o Conference room A/V equipment assistance & troubleshooting
o Basic VOIP phone configuration & troubleshooting
o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mi...