Who are we Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Role Responsibilities As the Assistant Leisure Club Manager, you’ll be helping with day-to-day running and operations of the Leisure & Spa department. You’ll strive to maintain and motivate the Spa & Leisure team and alongside the Spa Manager you will take responsibility for leading the efficient and effective Leisure & Spa operations & short and long-term strategic planning. Maintain a high profile `shop floor` presence and a high level of interaction with staff and customers. Respond quickly and efficiently to any complaints from staff or customers. Feedback any key issues to the Club Manager. To carry out duties of other members of staff if necessary, e.g. cover for breaks, holiday, sickness etc. To ensure compliance with the Health and Safety at Work Act. To be responsible at all times for security of the building and its contents. To identify and report maintenance requirements for equipment or premises. To liaise with the appropriate staff member and to initiate repairs where necessary. To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of the equipment. To ensure a consistently high standard of cleanliness and site presentation including the surrounding outside areas. To carry out any general administrative duties that may be required. To assist on Reception if required. To check and sign for the delivery of goods/completion of services if required. To ensure any accidents to staff or customers are correctly recorded and appropriate First Aid administered. To record any serious incidents correctly and notify the appropriate persons immediately. To assist customers with any inquiries and conduct tours of the Club if necessary. To supervise the work of all front-line operational staff, particularly the Leisure team, Spa team and Cleaners, offering support and advice along the way. To be responsible for till floats and adequate charge provision, and if necessary the cashing up/reconciliatory of the Clubs tills. To assist in the preparation of reports and attend meetings as required. To assist with the recruitment and selection of staff as required. To assist with any fault of the Club’s Operation as required. To be responsible for the management of Special Events as required. To assist with the induction’s, training and Performance & Development Appraisals of staff as required. Health and Safety As a senior member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work. Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager. To assist the Health Club Manager in the management of all health and safety operational standards and manuals. To assist and manage the training of all staff in health and safety training and operational standards. To assist the manager in ensuring that all staff are trained and qualified in accordance with the club’s health and safety standards. Key Requirements Pool Responder (Wet Site) First Aid Pool Plant Qualification Fitness Instructor Level 2 Specific Skills Administration Planning Implementation Experience At least two years’ experience working within a Gym or Leisure facility