Summary
Exciting opportunity to join North Bristol NHS Trust as a Medical Secretary and develop your career. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.
Wage
£24,071 a year
PLEASE NOT THIS IS PRO RATA £24,071 - £25,674 pro rata for 21 hours
Training course
Customer service practitioner (level 2)
Hours
21 hours per week (Flexible on working days but must included a Friday) Shifts TBC.
21 hours a week
Possible start date
Saturday 15 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To accurately and efficiently type clinics using audio in a timely manner.
* To provide admin support to the Diabetes & Endocrinology Specialist Nurse team
* To raise any queries relating to specific patient letters or the overall clinic with the appropriate Consultant/ Doctor or Secretary.
* To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
* To accurately trace patient notes from one location to another on the electronic patient record system.
* To carry out other clerical activities as required, such as photocopying, filing, sorting, and distributing letters etc.
* To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff
* To work in partnership with Consultants/Nurses and wider secretarial team.
* To provide cross-cover for colleagues during times of absence.
* To ensure the process is followed for patients who have cancelled or not attended their appointment, including return to GP where appropriate.
Where you’ll work
Southmead Hospital
Westbury on Trym
Bristol
Bristol
BS10 5NB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH BRISTOL NATIONAL HEALTH SERVICE TRUST
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* L2 Customer service practitioner Apprenticeship Standard
* Training will take place on site in our Learning and Research centre and on the job.
* Lessons will be held once per month and you will have a dedicated tutor
* We are a registered training provider
Requirements
Essential qualifications
GCSE in:
* English (grade E/2)
* Maths (grade E/2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
The applicant must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise is absolutely essential for this role. Previous administrative experience is essential.