Torbay and South Devon NHS Foundation Trust
Our Health and Wellbeing Team is seeking to appoint a Locality Coordinator, based with the Newton Abbot Locality at Sherborne House in the centre of Newton Abbot.
You will be a central co-ordination point for the local multi-disciplinary teams including both health and social care.
You will liaise with health and social care colleagues in the local and wider community, including voluntary sector representatives to try to aid the safe and independent living of complex clients in the community.
Please feel welcome to come and visit us at Sherborne House to support your application and understanding of the job role.
Main duties of the job
* Liaise with health and social care colleagues in the local and wider community including voluntary sector representatives to aid the safe and independent living of complex clients.
* Support health and social care team colleagues in the utilisation of a range of case finding tools to identify people at risk of loss of independence or unnecessary admission to hospital or longer-term care.
* Be responsible for a high-quality customer service function in recording contact information, supporting the initial prioritisation of contacts, subsequent feedback and ongoing liaison with referrers and relevant others.
* Maintain IT-based information systems and take a key responsibility for the production of key performance data.
About us
This post is based with the Newton Abbot Locality at Sherborne House.
You will be joining a truly multi-disciplinary team which aims to prevent hospital admissions, facilitate safe and effective discharges home and support patients to maintain independence in their own homes.
Our Health and Wellbeing Team is an integrated professional team which includes Co-ordinators, Social Care, Occupational Therapy, Physiotherapy, Intermediate Care, Community Nursing, Pharmacy, Dietetics and Support Workers.
The team is proactive and has a forward-thinking core that promotes a positive and a 'can do' attitude. The successful candidate will be dynamic and key in managing patients to remain in their own home.
Job responsibilities
Communication and Working Relationships
On a daily basis, communicate with colleagues from the Health and Social Care team and ensure relevant information is shared between professionals to aid management of complex clients.
Contact clients on the phone to gather or provide information; this may include people with varying degrees of communication difficulties. The co-ordinator must show empathy, remain calm and display negotiation skills when dealing with these situations.
Form strong links and work closely with all members of the Multidisciplinary team as well as outside agencies regularly.
Communicate medical and social information to professionals via various sources including telephone, email or face-to-face correspondence, ensuring confidentiality and professionalism.
Contribute to multi-disciplinary team meetings in relation to current caseloads and implementation of actions required.
Planning and Organisation
Work in a demanding, pressured and stressful environment with constant interruptions.
Multi-task, show good time management skills and re-prioritise workload at short notice.
Communicate effectively with the multi-disciplinary team to identify risks and urgent work that requires action.
Demonstrate the ability to complete duties independently while maintaining a high-quality standard of work.
Coordination for Intermediate Care Team
Co-ordinate daily multi-disciplinary meetings designed to aid management of complex clients living in the community.
Screen and triage referrals to health and social care, obtaining further info where required.
Be involved in primary care core group discussions designed to support vulnerable clients living in the community.
Follow up outstanding activities with non-attending team members and provide feedback on cases where appropriate.
Coordinate short-term intermediate care placements, including the completion of relevant paperwork.
Participate in local service development activities and help implement change as required.
Customer Service (Social care)
Provide a client-centered approach to ensure all clients and carers' views and opinions are considered, delivering a high-quality, efficient service.
Record information consistently by completing observation records on Care First 6.
Identify urgent referrals and situations needing action, alerting relevant managers.
Provide effective signposting to other agencies or sources of help as appropriate.
Provide feedback to referrers about the outcomes of referrals and assessments.
Ensure confidentiality processes are followed at all times.
Information Technology and Administrative Duties
The post holder must have excellent keyboard skills and use multiple IT systems daily.
Have a good understanding of Microsoft programs, including Excel and Word.
Ensure the information governance requirements for recording community health and social care activity are adhered to.
Accurate inputting onto relevant IT systems to ensure statistical data is up to date.
Person Specification
Qualifications and training
* Able to demonstrate a good command of English language, verbal and written.
* Knowledge of office administration/customer services acquired through training or experience to diploma level or equivalent qualification.
* Knowledge of Health and Social Care administration and processes.
* NVQ in Health and Social care.
Special Experience
* Able to effectively prioritise workload in line with service requirements.
* Able to demonstrate a clear understanding of working with confidential information.
* Able to work well in a team.
* Experience of working in an office environment.
* Experience/knowledge of issues of working with confidential information.
* Knowledge/familiarity with medical terminology.
* Experience of working with healthcare professionals/previous experience in the NHS.
* Working in a busy and demanding environment.
Personal requirements
* Ability to communicate effectively with a wide range of people.
* Excellent communication skills, verbal and written.
* Internet and E-mail proficiency.
Knowledge and Skills
* Good level of knowledge of business admin procedures, preferably within the NHS.
* Awareness of Care Act 2014 legislation.
* Effective keyboard/IT skills, including accurate recording skills.
* Experience in using multiple database computer systems.
* Customer care/reception training and experience with NHS/DCC IT systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Torbay and South Devon NHS Foundation Trust
£26,530 to £29,114 a year (pro rata)
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