Torbay and South Devon NHS Foundation Trust
Our Health and Wellbeing Team is seeking to appoint a Locality Coordinator, based with the Newton Abbot Locality at Sherborne House in the centre of Newton Abbot.
You will be a central co-ordination point for the local multi-disciplinary teams including both health and social care.
You will liaise with health and social care colleagues in the local and wider community, including voluntary sector representatives to aid the safe and independent living of complex clients in the community.
Please feel welcome to come and visit us at Sherborne House to support your application and understanding of the job role.
Main duties of the job
* Liaise with health and social care colleagues in the local and wider community including voluntary sector representatives to aid the safe and independent living of complex clients in the community.
* Support health and social care team colleagues in the utilisation of a range of case finding tools to identify people at risk of loss of independence or unnecessary admission to hospital or longer-term care.
* Be responsible for a high-quality customer service function in recording contact information, supporting the initial prioritisation of contacts, subsequent feedback, and on-going liaison with referrers and relevant others.
* Maintain IT based information systems and take responsibility for the production of key performance data.
About us
This post is based with the Newton Abbot Locality at Sherborne House.
You will be joining a truly multi-disciplinary team which aims to prevent hospital admissions, facilitate safe and effective discharges home, and support patients to maintain independence in their own homes.
The Health and Wellbeing Team is an integrated professional team including Co-ordinators, Social Care, Occupational Therapy, Physiotherapy, Intermediate Care, Community Nursing, Pharmacy, Dietetics, and Support Workers.
The team is proactive and has a forward-thinking core that promotes a positive and 'can do' attitude. The successful candidate will be dynamic and key in managing patients to remain in their own home.
Job responsibilities
Communication and Working Relationships
Communicate daily with colleagues from the Health and Social Care team to ensure that relevant information is shared between professionals to aid management of complex clients in the community.
Contact clients on the phone to gather or provide information, which may include individuals with varying degrees of communication difficulties. The co-ordinator must show empathy, remain calm, and display negotiation skills when dealing with these situations.
Form strong links and work closely with all members of the Multidisciplinary team and outside agencies. Communicate the need to regularly liaise and discuss patients with occupational therapists, physiotherapists, district nurses, GPs, and other relevant professionals.
Communicate medical and social information to the above professionals via various sources including telephone, email, or face-to-face correspondence, ensuring confidentiality and professionalism.
Contribute to multi-disciplinary team meetings regarding current caseloads and implementation of actions required, such as organizing home assessment visits, discharges, transport bookings, and requesting packages of care.
Planning and Organisation
Work in a demanding, pressured environment with constant interruptions by telephone, colleagues, and professional visitors, all relating to current cases or new enquiries.
Multi-task and demonstrate good time management skills, being able to re-prioritise your workload at short notice.
Communicate effectively with the multi-disciplinary team to identify risks and urgent work that requires action.
Complete duties independently while maintaining a high-quality standard of work.
Coordination for Intermediate Care Team
Coordinate daily multi-disciplinary meetings and other relevant meetings designed to aid management of complex clients living in the community.
Screen and triage referrals to health and social care, obtaining further information where required to make decisions about the best pathway for new referrals.
Participate in discussions supporting vulnerable clients living in the community, generating lists of clients to be discussed and gathering information updates from relevant professionals.
Follow up outstanding activities with non-attending team members and provide feedback on cases where appropriate.
Continue developing and expanding good working relationships between all services as a member of the multi-disciplinary team.
Coordinate short-term intermediate care placements, including completing relevant paperwork and entering information onto relevant systems and spreadsheets.
Participate in local service development activities and help implement changes as required.
Customer Service (Social care)
Provide a client-centered approach to ensure all clients and carers' views and opinions are considered, treating everyone with respect, dignity, and understanding while delivering a high-quality, efficient service.
Record information consistently by completing observation records on Care First 6, which may involve face-to-face contact or remote communication.
Identify urgent referrals and situations needing action, alerting and liaising with local practice managers or community nurse team managers.
Provide patients, staff, and other professionals with effective signposting to other agencies or sources of help as appropriate.
Provide feedback to referrers about the outcomes of referrals and assessments, ensuring confidentiality is maintained.
Information Technology and Administrative Duties
The post holder must have excellent keyboard skills and use multiple IT systems daily to obtain and record information, including SystmOne, Carefirst 6, and others.
Possess a good understanding of Microsoft programs, including Excel and Word, and ensure adherence to information governance requirements for recording community health and social care activity.
Accurate inputting onto relevant IT systems to keep statistical data up to date and accurate.
Person Specification
Qualifications and training
* Able to demonstrate a good command of the English language, verbal and written.
* Knowledge of office administration/customer services acquired through training or experience to diploma level or equivalent qualification.
* Knowledge of Health and Social Care administration and processes.
* NVQ in Health and Social Care.
Special Experience
* Able to effectively prioritise workload in line with service requirements.
* Able to demonstrate a clear understanding of working with confidential information.
* Able to work well in a team.
* Experience of working in an office environment.
* Experience/knowledge of issues related to working with confidential information.
* Knowledge/familiarity with medical terminology.
* Experience of working with healthcare professionals or previous experience in the NHS.
* Experience in a busy and demanding environment.
Personal requirements
* Ability to communicate effectively with a wide range of people using various media.
* Excellent communication skills, verbal and written.
* Internet and email proficiency.
Knowledge and Skills
* Good knowledge of business admin procedures, preferably within the NHS.
* Awareness of Care Act 2014 legislation.
* Effective keyboard/IT skills, including accurate recording skills.
* Experience in using multiple database computer systems.
* Customer care/reception training; experience with NHS/DCC IT systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary: £26,530 to £29,114 per annum pro rata.
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