KEY RESPONSIBILITIES Liaison with staff both within and outside the department, extensive contact with GP's patients and other relevant external agencies. Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy. Respond to a high volume of external/internal enquires via personal, written and telephone queries. Responsibility for implementing instructions involving liaison with patients, hospitals, GP's and other agencies in connection to patients and their care. Excellent communication skills required. Administrative Responsibilities Extensive use of computer information/paper based systems Copy and Audio typing if required Collection, Delivery and tracking of correspondence and health records to patients, referrers and doctors General clerical and general administrative duties Day to day maintenance of records and filing Faxing/photocopying, distribution of incoming post/mail Computer entry of data Updating of Services patient information leaflets, booklets etc To undertake post duties on a daily basis, which include delivering and collecting from both internal and external entering details on the data base and informing the relevant clinical or admin team member Shared responsibility for answering departmental enquiries. Responsibility to maintain good working knowledge of all office procedures. To file, retrieve and archive patient To view the main responsibility, please see the attached the Job Description and Person Specification