Job Description: Service Team Manager Bupa Place (Salford Quays, M50 3SP) Full time, Permanent Hybrid Salary starting at £31,000 per annum DOE How we make health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Customer Payments is a division within UK Insurance OHCM. It comprises multiple teams accountable for delivering excellent service to customers throughout their time with Bupa. How you’ll help us make health happen Reporting to the Senior Manager for Customer Payments you will be an experienced team manager with proven leadership skills and a track record of leading, motivating and developing a team of front-line employees You will be identifying and delivering improvements and also working with 3rd Party outsourcers to improve their effectiveness and reduce costs. You’ll work with your leadership team to increase digitisation, improve efficiency and reduce costs You’ll also need to deliver strong team performance through effective work allocation and supervision, leading multi-disciplined teams to deliver outstanding operational performance, alongside peers within the wider Customer Support & Payments directorate, key stakeholders in other areas and our third party outsourcers (e.g. Genpact) Key Skills/Qualifications Required Previous experience of managing front-line customer service teams essential. An ambition to offer great customer service and to progress within a great team Experience of working with off-shore outsourced providers would be desirable Demonstrable experience of delivering results through continuous improvement and skills in planning and time management Finally, a good communicator, with experience of coaching is essential. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan, where Bupa double your contributions and life insurance Discounted access to My Gym Discounts, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions My Bupa Extras - Exclusive discounts and cashback deals Free local parking and access to a season ticket loan for public transport Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careersbupa.com Time Type: Full time Job Area: Call Centre Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.