Our client is looking for a Customer Service candidate - 6 months initially then perm.
Client Details
1. Engaging customers to understand their needs and provide them with the best possible solutions.
2. Delivering best in class service to our customers through great interactions and effective delivery.
3. Using initiative and quick thinking to solve issues.
4. Proactively identifying any possible improvements to team processes.
5. Meeting internal service level KPIs.
6. Supporting team members and store teams as required.
Description
1. Efficient and effective resolution of customer issues.
2. Comfortable working across calls, social, and written contacts.
3. Customer Service metrics are in line, or better, than target.
4. Shares themes from customer contact to enable improvements to be made.
5. Identifies proactive opportunities for continuous improvement from the Customer Service team, CSO, and stores.
Profile
A candidate with a customer service background.
Job Offer
A competitive salary and nice working environment.
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