Are you a creative problem solver looking for a new challenge in a varied role with the opportunity to develop your skills? Do you want to be a crucial part of implementing an exciting new membership strategy? If so, you may be the person we’re looking for. With membership income rising and funds available for development, it’s an exciting time for the Society of Genealogists (SoG). We’re looking for a Membership and Communications Manager to join our team as we seek to shape our future through the implementation of a new strategic plan. Who we are: The Society of Genealogists is an educational charity founded in 1911. The Society is the custodian of an extensive and exciting collection of diverse historical and modern, physical, and digital records, including grassroots sources, rich data of unlikely origin, and exceptional assets that capture the unfolding, unofficial history of us all. We provide a well-regarded programme of education and training, supporting people not only to research their family roots but also to understand what they’ve found. In 2024, SoG successfully launched a new Gold membership tier, introducing a video library and building upon the success of its online educational events programme. We’re now ready to take the next steps in rolling out our 5 year strategic membership strategy. Purpose: You will be a key part of the SoG team, supporting the charity through an exciting period of change. We are looking for an innovative, self-starter who can hit the ground running and make a big impact in our small team. You’ll be a key part of our team as we update our membership systems and develop our communications strategy Benefits: · Twenty-five days of annual leave as well as Bank Holidays. · Access to member benefits of the Society of Genealogists · Pension scheme Start Date: Monday, 28th April Location: Hybrid. (Working at least two days a week at our Research Hub, Wharf Road, London, N1 7GS between Tuesday and Friday.) Contract: 35 hours per week. Minimum six-month fixed-term contract. Reporting to : Head of Change and Communications Key accountabilities: Membership · Support Head of Change with the launch and onboarding of new membership systems · Produce and manage membership processes and procedures, including robust renewal processes · Oversee day-to-day delivery of member services, including customer service communications · Manage and report on membership data, create and update forecasts · Track and report on membership income and expenditure · Manage third-party membership suppliers · Manage membership administrator/s · Support AGM coordination and voting procedures Communications · Work in conjunction with the Head of Communications to develop and deliver: · Manage content structure and publication schedule for website in line with Communication Strategy · Create and manage membership communication plans, including membership onboarding, engagement and renewal · Manage and coordinate communication schedule across multiple customer-facing areas of the Charity · Create and manage automated communication sequences within a CRM and within MailChimp · Liaise with Social Media Manger to oversee content repurposing in line with the Communication Strategy Person Specification Essential Experience in membership roles for membership organisations or associations Experience of creating and documenting membership processes and procedures (e.g. onboarding, renewal, cancellation) Experience of creating membership communications Excellent IT skills and experience of a range of different membership platforms Adept at using CRMs to monitor, evaluate and provide insights on membership engagement Excellent written and verbal communications skills Outstanding customer service skills Good working knowledge of GDPR Ability to prioritise workloads across several different areas and manage conflicting demands and deadlines Experience of working in a team environment with excellent interpersonal skills Desirable Experience of working in the Charity sector Experience of setting and managing budgets Experience of managing content within a CMS (e.g. WordPress) Interest in genealogy or social history Applications closing date: Monday, 24th February First round online interviews : w/c 3rd March Second round in-person interviews: Tuesday 18th March or Tuesday 25th March Start date : Monday, 28th April 2025