Do you have excellent Delegate Management experience and now looking for a new role working on leading B2B events? This role requires someone to deliver high level exhibition hosted buyer programmes. Hybrid role - 1/2 days a week in the office up to £35k KEY RESPONSIBILITIES Work closely with the Head of Hosted Buyer Operations to implement and ensure the smooth running of event hosted attendee programmes. Regular communication with hosted buyers on the telephone and via e-mail. Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up. Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager. Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge. Day-to-day management of a fixed term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary. Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats. Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. Who we are looking for: Experience in the operational delivery of hosted buyer/delegate programmes Experience/exposure in the operational delivery of events and/or exhibitions Fluent English communication, both verbal and written Attention to detail in all areas Computer Literacy - with advanced knowledge of Microsoft Office Ability to manage multi-projects simultaneously Ability to work as part of a team Service awareness - Good telephone manner and customer service skills Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.