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Sector: Sales and Business Development
Contract Type: Permanent
Hours: Full Time
The Role
Appointment Generator (Telesales)
Competitive Salary (dependant on experience)
Full Time position
Permanent Contract
Location: Ashford
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values.
About the role:
To support the Agency's business strategy by delivering on small commercial telephone sales targets, maximising sales opportunities from the current pipeline of small commercial prospects, booking appointments for the sales team. The role must ensure that customers receive the highest level of customer service and that their insurance provision is appropriate, reflects Agency objectives and compliant.
1. Acquire and maintain knowledge of NFU Mutual products and NFU Mutual product and claims licences as appropriate.
2. Deliver small commercial telephone sales targets and support development of our new business pipeline through high quality and targeted customer service. Involving outbound calls to existing and potential clients, obtaining general insurance renewal dates and new quotations to pass to the sales team to quote.
3. Positively impact Agency sales through prospecting new clients.
4. Review areas of success and develop best working practices across the new business development teams.
5. Produce up-to-date records for every customer interaction and contact, ensuring all notes are captured clearly, accurately and timely.
6. Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
7. Support the business development team with campaigns, helping to deliver upon required call volumes and converting leads into opportunities.
About you
Essential:
- Proven track record in targeted telesales/ sales role or appointment generator role
- Proven track record in delivering excellent customer service
- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office and the ability to effectively use NFU Mutual systems
- Good maths and problem solving skills
- Able to manage own workload and work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Own transport & full UK driving licence
Desirable:
- Knowledge of insurance sector
- Experience using Microsoft Dynamics
- Experience in selling or new business development in small commercial sectors such as tradesman, retailers, wholesalers & pubs.
Our commitment to you:
At NFU Mutual Ashford, Tenterden and Whitfield we are committed to the well-being, personal and professional development of our employees. We ensure full training and development is maintained including a 5-year career plan and potential to complete CII qualifications.
Benefits:
• 26 days annual leave plus bank holidays
• Birthday day off in addition to annual leave
• Option to buy/sell 5 days holiday per year
• Health Cash Plan
• Free Parking at all our offices
• Team lunch provided once a month
• Team social events twice a year
• Monthly 1-2-1s to support you
• Bi-annual reviews
Please apply in writing with CV and covering letter to: recruitmenttenterden_@nfumutual.co.uk
Closing date for all applications: 31st October 2024.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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