Customer service / Aftersales Advisor Vacancy - Hinckley
Location: HinckleySalary: Salary: £24,000Working Hours: Mon - Fri 10am - 6pm
OC18166
We are recruiting for an experienced Aftersales Advisor / Customer service advisor for our clients contact centre in Hinckley. This is a exiting opportunity for a Aftersales Advisor / Customer service advisor to join a modern contact centre great team and site that offers training & promotion opportunities.
For this Aftersales Advisor / Customer service advisor opportunity you must have experience within customer service, ideally over phone and email
Aftersales Advisor / Customer service advisor
* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
* Responding to customer enquires
* Taking inbound calls & making outbound calls
* Dealing with any customer complaints
* Interpreting customer concerns and comments
* Liaising with customers and keeping them updated
* Advising customers on how to resolve issues with their vehicles
* Ensure customer expectations and requirements are identified, and successfully managed
Benefits:
* Company pension scheme
* Ongoing training and progression
* Free parking
Requirements
1. ...