Desktop Support Analyst Role:
As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
The position offered is a full-time, onsite role primarily based in Southampton, with the expectation of being present at client sites every working day. The role also entails occasional travel to the clients London office, which may necessitate an overnight stay.
Key Responsibilities:
. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible.
Provide expert support for Microsoft Office Suite and other Microsoft applications.
Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure.
Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and au...