Job summary We are looking for a Patient Pathway Ward Clerk to join our fast paced Team. The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. Working Pattern - Monday to Friday, 4pm - 8pm Main duties of the job The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics. The job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in association with the post holder. About us Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata, per annum Contract Permanent Working pattern Part-time Reference number 193-6514126UCGB2-PPSv2 Job locations Royal Berkshire Hospital Craven Road Reading RG1 5AN Job description Job responsibilities For further details, please refer to the Job Description and Person Specification attached or contact Bolajoko.Aweroyalberkshire.nhs.uk. Job description Job responsibilities For further details, please refer to the Job Description and Person Specification attached or contact Bolajoko.Aweroyalberkshire.nhs.uk. Person Specification Skills, Knowledge and Abilities Essential GCSE or basic literacy and numeracy skills' or 'Entry Level 2/3 Demonstrate ability to pay attention to detail, reliably check and record data and be able to self check completed work Ability to follow instructions; guidelines and procedures Good organisational and administrative skills with MS experience Experience Essential Experience of healthcare administrative systems and processes Person Specification Skills, Knowledge and Abilities Essential GCSE or basic literacy and numeracy skills' or 'Entry Level 2/3 Demonstrate ability to pay attention to detail, reliably check and record data and be able to self check completed work Ability to follow instructions; guidelines and procedures Good organisational and administrative skills with MS experience Experience Essential Experience of healthcare administrative systems and processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address Royal Berkshire Hospital Craven Road Reading RG1 5AN Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)