Role OverviewLocation: Waterlooville
Salary: Starting at £24,500 incrementally increasing to £26,750 after completion training modules.
Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off)
We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM
The Role:
You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation.
The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given
What you will be doing:
Monitoring of remote signalling systems using equipment installed.
Ensuring all tasks are carried out efficiently and without errors.
Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
Placing of systems ‘in and out of service’ in response to alarm engineer’s requests.
The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response.
Provision of an answering service for incoming lines and associated business and out of hour’s co-ordination and message handling where appropriate in a timely manner.
Assistance / coverage during adverse weather conditions and other emergencies.
To provide standby coverage on all days allocated.
About the RoleAre you looking for a role where you really can make a difference and help people?
You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.
At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.
We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms.
Essential SkillsThe Person:
Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate
Communicate clearly, professionally, and politely with customers
Deal with numerous calls and work well under pressure
Be reliable and arrive punctually on a daily basis
To be able to pay attention to detail
You must be positive and willing to listen and learn
Team player and support colleagues
Keyboard Skills/Computer literate
There is opportunity for progression within the company through a structured training and assessment process, and candidates should reach the higher salary level within the first 12-18 months of employment, although the rate of progress will depend on the individual. Some overtime is available.
Other benefits include:
20 days holiday per year
Free onsite parking
Company Uniform
Pension
Bi-annual attendance bonus
Sick Pay
Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence