Role OverviewLocation: Waterlooville
Salary: Starting at £24,500 incrementally increasing to £26,750 after completion training modules.
Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off)
We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM
The Role:
You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation.
The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given
What you will be doing:
Monitoring of remote signalling systems using equipment installed.
Ensuring all tasks are carried out efficiently and without errors.
Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
Placing of systems ‘in and out of service’ in response to alarm engineer’s requests.
The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response.
Provision of an answering service for incoming lines and associated...