Telephone Collections Agent
Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k
Job Type: Full-time 37.5 hours, Permanent
Location: Sheffield
Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!
Key responsibilities as a Telephone Collections agent:
Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
Occasional outbound calls to those who have failed to make payment / contact.
Occasionally negotiating with customers on live chats.
Taking payments.
Completing basic affordability checks and income and expenditures forms
Negotiating payment arrangements where a customer cannot pay in full
Identify vulnerable customers
Sign-post customers with financial difficulties to non-profit debt advice agencies
Deal with customer queries and handle disputes
Update accounts and ensure all notes are correct on our systemsSkills needed as a Telephone Collections Agent:
Customer service or contact centre experience (2 years preferred)
Excellent communication skills – able to interact effectively at all levels
Able to work in a fast-paced environment with the ability to provide information quickly and clearly
Confident in dealing with customers over the telephone &ndas...