Job Details: Project Manager - BAU
Vacancy Name: Project Manager - BAU
Vacancy No: VN519
Employment Type: Full-Time
Location: Harrogate
Type of Vacancy: Permanent
Job Description:
AIM OF THE ROLE:
The aim of the Project Manager is to manage Customer requests across our portfolio of services, including Wireless, WAN & LAN services, IAAS, VOIP, and ICT. These requests may comprise of new service requests, transfer or change of service, or cessation of service.
The Project Manager will be responsible for managing the process from receipt of the order through to first bill generation and assisting with the transition of the service into Support.
KEY RESPONSIBILITIES:
1. Customer satisfaction: You are accountable for the on-time, on-budget delivery of projects to our customers' satisfaction, ensuring our business becomes a trusted partner to all the customers we serve.
2. Initiate & plan: You are accountable for agreeing and documenting project scope, producing the project plan, and identifying the available budget. You will provide clear identification of the four main sections: initiation, planning, execution, and closure. You will ensure the sales team provides sufficient information to complete the 'Statement of Work' to ensure the business remains effective and efficient in its delivery.
3. Resource: You are responsible for securing and assigning the right resources to the right tasks. You will ensure colleagues and key stakeholders understand their roles and responsibilities, what they have to deliver, and by when. You will ensure the right stakeholders required to support the project through to successful conclusion are fully engaged. You are responsible for correctly updating internal and 3rd party software tools in a timely fashion to enable the operational stakeholders to perform their tasks efficiently.
4. Delivery & escalation: You will ensure that assigned project resources and key stakeholders deliver their project responsibilities on time. You will ensure items meeting the escalation threshold are escalated using the appropriate escalation method and communication plan. You will retain full ownership and accountability of escalations through to full resolution and client satisfaction.
5. Communication & reporting: You will ensure project deliverables, task deadlines, and milestones are clearly understood by all stakeholders. You are accountable for providing accurate written project updates as and when required, including but not limited to project highlight reports encompassing progress, budget position, risks, issues & actions.
6. Wellbeing: You will risk assess the workload of yourself and others, identify solutions, and support direct reports and colleagues in times of need.
7. Personal development & innovation: You will identify opportunities to contribute to wider business initiatives, highlight current operational challenges, and offer solutions.
PERSON SPECIFICATION:
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results. They will ideally have the following skills, attributes, and experience:
1. Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally.
2. Customer-focused.
3. Professional, positive, confident, and friendly.
4. Highly self-motivated.
5. Ability to work well under pressure within a busy environment and prioritize tasks accordingly.
6. Committed to delivering high-quality work.
7. Excellent attention to detail, accuracy, time management, organizational, and administrative skills.
8. Office 365 applications including Planner.
9. Data entry and management with any line of business tools, although Dynamics 365 would be an advantage.
They will also preferably have the following skills, attributes, and experience:
1. Previous Project Management Experience, ideally in a managed service organization.
2. Experience of managing customer relationships and issues.
3. Delivery of VOIP, IAAS, Cloud-Based Services, Wi-Fi, MPLS WAN, LAN, or combinations of all services.
4. Proven ability to manage multiple projects simultaneously.
5. Experience of working within a managed service organization.
6. Demonstrate a structured project approach.
7. Knowledge of agile and hybrid project methods.
8. Detailed infrastructure migration knowledge.
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Created on 11/02/2025 by TN United Kingdom
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