A little about Charles Bentley & Son Ltd:
Believe it or not, Charles Bentley has been around since 1860, when we originally provided brushes for Victorian chimney sweepers! We still manufacture and distribute an extensive range of brushes from our sites in Loughborough – around 2 million per year!
We’re also now a global supplier of stylish and fantastic quality home, garden and leisure products. Not only do we sell directly to consumers, we work with equally established high street brands such as Next, Aldi, Sainsbury’s and Wilko to name a few.
From dining sets to children’s outdoor toys and all things in between, we take the hard work out of shopping for your home by giving shoppers thousands of products to choose from. We leave no stone unturned and keep an eye on the latest trends so that you’ll always find something new and up to date – just without the designer price tag!
A big part of our philosophy is only selling products that we have discovered, created or made ourselves. Each product is put through its paces until we’re satisfied and it’s only then that we’ll put our name on it and give our seal of approval. If it’s not good enough for us, it’s not good enough for you.
We are now recruiting for Quality Assurance Coordinator.
ROLE TITLE: Quality Assurance Coordinator
REPORTS TO: Quality Manager
DEPARTMENT: Quality
MAIN PURPOSE OF ROLE: To support the Quality Assurance department in ensuring that products supplied by Charles Bentley are fit for purpose, legally compliant, of consistent quality, and meet our customer expectations. To assist and help coordinate the activities required to meet internal and external quality standards and regulatory requirements, including ISO 19001:2015.
DUTIES AND RESPONSIBILITIES
* Maintaining and monitoring the non-Conformances database. Investigating quality related non-conformances to establish root cause, liaising with internal and external stakeholders to establish next steps and resolutions.
* Supporting the QA Manager on a day-to-day basis with legal and regulatory data submissions for our customers.
* Carrying out internal product testing and coordinating external testing with 3rd party test houses. Ensuring results are received and directed to relevant stakeholders.
* Conducting random and planned production inspections of products to ensure quality and conformance is adhered to.
* Planning Final Random Inspections with the buying teams to ensure our products are inspected by suppliers before dispatch to ensure they meet the required standard.
* Liaising directly with suppliers regarding any issues arising from the quality of their product. Ensuring open dialogue is kept between the supplier and CB Quality and Buying teams.
* Monitoring customer feedback and complaints to identify quality issues and working with customer services and production teams to resolve issues and improve customer satisfaction.
* Supporting the QA Manager with Internal Audit scheduling and completion of audits. Assisting in resolving any non-conformances raised, including gathering and submitting evidence.
* Ensuring that our Product Technical Files are up to date and hold all the necessary documentation.
* Monitoring and maintaining our product database ensuring regulatory legislation and testing standards are up to date and liaising with suppliers where information and certification is required.
* Liaising with both the buying and Goods-In teams regarding Inbound Container Inspections. To ensure products are inspected on arrival to ensure that they are to standard and compliant.
* Monitoring and maintaining the QA inbox, responding to queries from both internal and external stakeholders.
Role related knowledge, skills, behaviours, qualifications and experience required
* Proficiency in written and spoken English for collaborating with clients and producing reports.
* Advanced MS Office 365 skills with an in-depth working knowledge of Excel.
* Administrative support experience (Quality department experience not essential).
* Excellent communication skills.
* Flexible, adaptable to changing needs and priorities.
* Ability to assess and initiate tasks independently.
* Strong analytical skills.
Job Types: Full-time, Permanent
Pay: From £23,795.20 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
#J-18808-Ljbffr