About the Students’ Union
We are a small, driven team working at a fast pace, that values autonomy, creativity, professionalism, and quality. Our students trust and value the engagement and commercial services we provide and use them to have a great everyday experience at Edge Hill University. We all have a commitment to the success of our students, and we expect everyone in the team to share that goal.
About You
You are a dynamic and motivated individual with a passion for the food service industry. With a keen understanding of customer behaviour, you excel at exceeding sales targets and delivering exceptional service. Your strong commercial acumen allows you to identify and act on opportunities to engage our target market and drive growth. You stay updated on high street trends, ensuring our Subway outlet remains relevant and offers value for money with student-friendly prices. Your focus on being student-led helps create an environment that resonates with our student community. As a representative of the Union, you excel at building and maintaining relationships with stakeholders. Your ability to forge partnerships with existing and new partners is crucial for the success of the Subway outlet at EHSU.
Role Description
As the Subway Manager, you will be the driving force of the Subway outlet at EHSU. You will be encouraged to understand our customer to maximise sales and exceed targets, and to look for new innovative opportunities to excite our target market and grow contribution. With an eye for detail and high street trends, you will ensure that our outlet is relevant, offers value for money, student friendly prices and be truly student led. You will
represent the Union internally and externally and build relationships with both existing and new partners.
* Recruitment /induction and training/development of employees in line with the Subway® brand’s training requirements – you will lead by example!
* Creating and managing the staff schedule
* Checking in deliveries, order matching and daily banking
* Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
* Manage cash balances and minimise wastage
* Ensure 100% compliance in accordance to Subway® and council guidelines
* Perform inventory management and stock control including weekly stock take and reports
* Analyse the Weekly Sales & Inventory Report to improve the business
* Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
* Implement in store marketing material and POP in line with campaigns
* Ensure safety procedures are followed to prevent injury
* Provide a safe work environment for employees and customers
* Promote and encourage a high level of customer service amongst employees
* Handle unresolved and/or escalated customer complaints
* Deliver a high standard of service when dealing with products, sales, inquiries and catering for customer needs.
You may currently be working as a Catering Manager, Store Manager or Restaurant Manager – or maybe you’re an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!