Team Leader - 12 Month Fixed Term Contract
Location: Edinburgh
Time Type: Full time
Posted On: Posted Yesterday
End Date: November 23, 2024 (9 days left to apply)
Salary Range: £38,295 - £42,550
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
This role is based in our Retirements Team, and we are currently looking for an enthusiastic and driven people leader to join our team on a 12-month Fixed Term Contract. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.
You will promote and lead initiatives to enhance our ways of working, and support everyone to bring their best self to work every single day.
You'll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being proactive in identifying risks and resolving issues.
This is an excellent opportunity for a highly motivated, versatile, and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance, and colleague wellbeing, whilst supporting in shaping the future course of our operation.
With a focus on measuring what is really important to customers through end-to-end customer journeys, our operations are transforming in order to support the Insurance, Pensions, and Investments business to meet the ever-changing needs of our customers every day.
What you’ll need:
* The skills to lead, coach and role model a Customer Service team, whilst showcasing personal development and championing the group values.
* The ability to identify improvement opportunities for existing processes, systems, and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.
* You will take ownership of risk by proactively identifying and promptly calling out opportunities to improve our control environment to ensure all customers receive fair outcomes.
* Create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
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