Policy Officer - Newcastle Upon Tyne, NE1 6SNSalary: £26,530 to £29,114 a year per annumContract: Fixed termWorking Pattern: Full-timeReference Number: G9914-25-0055 Job summaryAn exciting opportunity has arisen for a Policy Officer post within the Overseas Healthcare Services (OHS) team. The post holder will be responsible for reviewing processes and procedures, highlighting areas of improvement and supporting findings with data where appropriate.The post holder will be expected to work collaboratively with Senior policy Officers, DHSC, Information Governance, NHS England, HMRC, DWP, the National Crime Agency and other internal and external stakeholders.It is an office-based post, however in line with the NHSBSA\\\'s current hybrid working arrangements; successful candidates will have the option to work from home or the office but will be required to attend the office when requested.What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the jobWorking as part of a team, Policy Officers will create, review and update standard operation procedures for all teams to follow. As well as reviewing content on internal websites, templates and letters. The team will also help to resolve complex queries from our operational teams.Among other tasks, a Policy Officer will also be responsible for collating and responding to Freedom of Information requests, Subject Access Requests, Parliamentary Questions and Right to Erasure requests.The team is also responsible for reporting data breaches, assisting with fraud referrals, finding and reporting misleading websites and enforcing the UK GHIC trade mark.A key element of the role involves working with internal and external stakeholders, so good communication skills are required.About usHere at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we\\\'re proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That\\\'s why when you join us, you\\\'ll be empowered and supported to help your career grow.As one of the UK\\\'s Best Big Companies to work for, we\\\'re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We\\\'re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.Job descriptionJob responsibilitiesIn this role, you are accountable for:1. Responsible for the accessing systems to collect, collate, analyse and retain all forms of quality, financial and management information.2. Ability to handle large datasets with a clear understanding of how to clean, process, analyses and visualise data.3. Investigate and respond to policy queries across OHS. When required seeks guidance and confirmation from Department of Health and Social Care policy colleagues.4. Communicate policy and procedural changes across the service area, providing instruction and delivering briefing sessions for managers and operations staff where necessary.5. Works collaboratively with the NHSBSA communications team to create and maintain accurate content for the intranet and the departments public facing internet. Responds to requests from independent/third party organisations to review content of websites and publications.6. Work collaboratively across OHS to prepare the necessary information for Parliamentary Questions, Freedom of Information requests and Subject Access Requests.7. Undertake analysis, interpretation and presentation of complex data and information to support decision making for OHS.8. Ensures the information provided is accessible and understandable to a wide audience and conforms to high standards.9. Produces fully documented information and analyses to satisfy both routine and ad hoc reports to senior management within OHS when required, in line with business needs.10. Produces fully documented procedures and articles from pre-approved processes.11. Works flexibly with colleagues utilising their relevant skills and experience.12. Responsible for positively achieving team and personal objectives in accordance with ORO.13. Will undertake such other duties as may be required commensurate with grade, training and experience.Person SpecificationQualificationsEssential 1.Minimum of 5 GCSEs or equivalent at grade C or above including Maths and English Language, or can demonstrate equivalent work experience or further education training. Desirable 1.NVQ level 3 or equivalent in a relevant discipline such as data analysis. ExperienceEssential 1.Practical experience in a post involving data collection, validation and analysis. 2.Experience in personally resolving complex queries. 3.Experience of handling sensitive data. 4.A sound understanding of the importance of quality data Desirable 1.Experience of interpreting regulations Personal Qualities, Knowledge and SkillsEssential 1.Ability to quickly assimilate technical instructions. 2.Able to identify implications of changes, wider perspective. 3.Experience of using word processing, spread sheet and database software. 4.Accurate with the ability to prioritise own workload and work independently within established parameters. 5.Experience of assessing and analysing complex information exercising judgement in the formulation of a solution. 6.Pays attention to detail. 7.Flexible and committed team player with the ability to use own initiative. 8.Capable of delivering within stringent deadlines. 9.Good organisation skills. 10.Experience of explaining fundamental concepts of data. 11.Able to effectively contribute to group discussions. Desirable 1.Advanced skills in Microsoft Office Packages. 2.Comprehensive knowledge of all OHS procedures. **** When applying for this role, please read the Supporting Documents on the apply page. ***