We are seeking to recruit an Outpatient Appointments Administrator who has a passion for high quality customer care. You will be working as a member of the Bookings Team based at County Hall. This role will involve dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team. You will handle queries from consultants and other Trust staff and will use your initiative to know when help from a more senior staff member is required. Additionally, you will: Report any complaints/comments or requests to the Outpatient Appointments Supervisor immediately. Have the knowledge and knowhow of when to refer to PALS. Ensure patient identifiable information given, received or held in any form is processed and protected in accordance with Trust Policy. Please refer to the attached Job Description for further information.