Job Title: IT Support Engineer
Location: Stockton-on-Tees, County Durham
Salary: £27,000 - £35,000 + 25 Days Holiday (rising with service), Vendor Certifications, Private Pension, Company Pool Cars/Vans
We are seeking a skilled IT Support Engineer to join a leading Managed Service Provider (MSP) based in Stockton-on-Tees, County Durham. In this role, you will provide expert technical support, lead innovative IT projects - all while working with cutting-edge technologies.
This is an exciting opportunity for someone with strong IT support experience, especially in the Managed Services industry, to join an ambitious and growing team.
Key Responsibilities
* Deliver advanced technical support to clients, resolving complex hardware, software, and networking issues.
* Monitor and maintain clients' IT systems to minimize disruptions and downtime.
* Lead the design and implementation of IT projects and solutions tailored to clients' needs.
* Act as an escalation point for junior engineers, sharing expertise and best practices.
* Stay updated with the latest technology trends to continually improve service delivery.
Requirements
* Proven experience in IT support roles, preferably in a Managed Service Provider (MSP) environment.
* Expertise in Windows Server environments and Microsoft 365 (Teams, SharePoint, OneDrive).
* Strong skills in virtualization technologies (Hyper-V, VMware).
* Proficiency in networki...