This is a part time role of 15-25 hours per week. The Clinical Administrator is to be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met.
Core Responsibilities
1. Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol
2. Produce prescriptions for the GP to sign in an acceptable timeframe
3. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe
4. Generate requests for medication on behalf of the patient for non-repeat items
5. Actively encourage patients to reconcile medications to facilitate monthly collections
6. Discuss with patients their requirements, encouraging patients to order only what they require
7. Act upon compliance issues, liaising with the appropriate clinician
8. Ensure medication reviews are arranged by maintaining an accurate recall system
9. Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients
10. Input data into the patients healthcare records as necessary
11. Deal with all prescription related enquiries in a timely manner
12. Record and report adverse effects accurately and appropriately, informing the practice manager immediately
13. Read code data and out of hours reports on EMIS, highlighting certain reports for GP action.
14. Correct filing of pathology reports and documents and highlighting those relevant for GP action
15. Follow the Covid@Home protocol
16. Carry out system searches as requested
17. Maintain a clean, tidy, effective working area at all times
Additional Responsibilities
1. Support the practice clinical pharmacist as required
2. Partake in audit as directed by the audit lead
3. Support the GP Partners and Practice Manager in reviewing and updating the practice prescribing policy
Person Specification
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English Grade C or above
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working with the general public
* Experience of working in a health care setting
* Experience as working as a prescription clerk
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr