Main Tasks and Responsibilities:
The duties and responsibilities to be undertaken by members of the practice navigation team may include any or all of the items in the following information. Duties may be varied from time to time under the direction of the practice management, depending on current and evolving practice workload and staffing levels:
1. Book appointments ensuring that enough information is recorded for the clinician to follow, using the navigation protocols provided.
2. Act as the first point of contact for patients and visitors.
3. Have a thorough knowledge of the practice and all policies and protocols relative to the role.
4. Answer general inquiries and explain surgery procedures.
5. Demonstrate up-to-date awareness of the various range of services the practice/community provides.
6. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts.
7. Deal with patient requests for registration as per the practice protocol, explaining practice arrangements and formal requirements.
8. Process patients' E Consult information and take action accordingly.
9. Respond effectively to any accessibility needs of patients and visitors.
10. Handle all surgery post while maintaining confidentiality and data security at all times.
11. Be fully conversant with the Practice computer system (currently EMIS), including Microsoft Office and NHS Mail.
12. Follow opening and closing procedures.
13. Keep the reception area, notice boards, and leaflet dispensers tidy and free from obstruction and clutter.
14. Support patients in using the self-testing station.
15. Attend training sessions and participate in team meetings.
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