Job summary This post is fixed term / secondment until 30.08.2025 due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The successful candidate will need to undertake a range of duties including filing, collecting patient case notes, answering the phone, carrying out a variety of duties and supporting the team as necessary. We work in a busy and fast environment that requires a person who has the ability to adapt and work independently. The post holder must have the ability to work as part of a team to ensure that all relevant communications are carried out in a timely and accurate manner. You would be expected to treat requests and inquiries from patients, carers and colleagues in a confidential and sensitive way, face to face and by telephone. You must have a good standard of education, good organisational skills and the ability to work as part of the team. Main duties of the job To receive and direct visitors and relatives in a professional and courteous manner at all times. Answer the telephone, convey messages and deal with enquiries. Deal with enquiries from medical staff and the public To inform nursing staff as patients arrive and ensure that patients case notes are available and complete. To input correction information and accurately use the Patient Administration System, including: Registration screen to check patient details are correct. To amend this when necessary and make sure that the PAS system corresponds with the patients case notes. To request ID sheets and labels. Medical Records Tracking screen to assist with the movement of patients case notes around the hospital Search and Summary screen to look up patient appointment history Use of the outpatient report screen to print off future clinic lists to obtain patient notes from the medical records department. Use of the waiting list entry screen to register a patient on the waiting list. Use of the outpatient appointment screen to make or arrive patients for clinics To make sure correct information is given for outpatients appointments to be made The ability to speak Welsh is essential for this position. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum Contract Fixed term Duration 10 months Working pattern Full-time Reference number 050-AC853-1124W Job locations Alaw Unit, Ysbyty Gwynedd Bangor LL57 2PW Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Maths GCSE (or equivalent) TGAU Saesneg (neu gyfwerth) Desirable Formal IT qualification Experience Essential Experience within an office environment Experience involving customer service Experience of a wide range of communication styles Experience of working in a busy/high-pressure environment Desirable Previous NHS experience Skills Essential Ability to prioritise workload Excellent organisational skills Ability to multitask whilst under pressure Good level of IT literacy Desirable Profiad WPAS blaenorol Knowledge Essential Awareness of the importance of confidentiality/Data Protection Act Desirable Awareness of local/national waiting list management, cancer targets Personal Qualities Essential Ability to work as part of a team Ability to work independently Ability to remain calm in stressful situations Ability to empathise with patients and relatives Other Essential Ability to speak Welsh (level 3) Person Specification Qualifications Essential Maths GCSE (or equivalent) TGAU Saesneg (neu gyfwerth) Desirable Formal IT qualification Experience Essential Experience within an office environment Experience involving customer service Experience of a wide range of communication styles Experience of working in a busy/high-pressure environment Desirable Previous NHS experience Skills Essential Ability to prioritise workload Excellent organisational skills Ability to multitask whilst under pressure Good level of IT literacy Desirable Profiad WPAS blaenorol Knowledge Essential Awareness of the importance of confidentiality/Data Protection Act Desirable Awareness of local/national waiting list management, cancer targets Personal Qualities Essential Ability to work as part of a team Ability to work independently Ability to remain calm in stressful situations Ability to empathise with patients and relatives Other Essential Ability to speak Welsh (level 3) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Alaw Unit, Ysbyty Gwynedd Bangor LL57 2PW Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)