91271 - Receptionist - Yorkshire & The Humber Probation Service - North Yorkshire - Harrogate - Full Time
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: Yorkshire and the Humber
City/Town: Harrogate
Building/Site: NPS 5/7 HAYWRA CRESCENT HARROGATE, HG1 5BG
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Full Time
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Receptionists play a key role, being the first point of contact for the Yorkshire and the Humber Probation Service. Greeting people on probation and visitors professionally both face to face, via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified. Receptionists also provide vital administrative functions to delivery units in accordance with service policy and procedures.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,250. The Probation Service offers the opportunity for annual pay progression.
To be successful in this role:
* You’ll love learning new things and can adapt to meet the needs of our organisation.
* You’ll be prepared to use your own initiative and enjoy working as part of a team.
* Multitasking will be second nature, ensuring tight deadlines are met.
* You’ll use Agile methodologies and promote a culture of continuous improvement.
* You will be at ease working closely with other teams collaborating across diverse business areas with a range of people.
This role may include late night and weekend work.
Overview of the job
This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.
The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services. The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.
The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.
Summary
To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
* To be the first point of contact for the Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issuing visitor passes and security fobs as necessary.
* Through observation and situational awareness, use tact and diplomacy to diffuse potentially violent situations and recognise where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action.
* Answer all enquiries relating to basic information about the Probation Service and local Person on Probation support services.
* Deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, and managing room, hot desk and car parking bookings.
* Assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, and assisting evacuation measures.
* Log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels.
* Support the case administration of Persons on Probation by providing a confidential and high-level administrative support service to operational teams.
The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Behaviours
* Delivering at Pace
* Communicating and Influencing
* Changing and Improving
* Managing a Quality Service
Ability
* Must have proven proficiency in ICT skills across the full range of Microsoft Office applications.
* Must have excellent verbal and written communication skills.
Experience
* Has worked in the criminal justice field.
* Has experience of working in high pressure/stressful working environments.
* Has experience in customer relations.
Qualifications
Essential: GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in a commensurate role.
Desirable: IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL.
Hours of Work (Unsocial Hours) Allowances
Additional payments are made for working unsocial hours.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Mandatory Eligibility Requirements
All candidates are subject to security and identity checks prior to taking up post.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location.
Standard full-time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns.
Benefits
* Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays.
* The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
* The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
* A range of ‘Family Friendly’ policies.
* Access to flexible benefits.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
If you require any assistance please email yathps.recruitment@justice.gov.uk. Please quote the job reference - 91271.
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