Customer Service Coordinator Annual Salary: £27,000 - £30,000 Location: Uxbridge Job Type: Full-time - onsite We are seeking a Customer Service Coordinator to join a dynamic team. This role involves coordinating a team of engineers, prioritising tasks, and ensuring efficient management of daily operations. The ideal candidate will have a background in the Electrical/Fire industry and possess strong organisational and communication skills. Day-to-day of the role: Coordinate a team of engineers by planning and scheduling works on our internal system, Prioritise urgent and important jobs to ensure they are completed within given timelines. Purchase materials for jobs and organise necessary access. Validate each job to ensure all relevant information is included, such as locations, access codes, and contact details. Liaise with engineers and provide day-to-day job updates. Provide updates and recommendations to clients. Maintain and update client and internal databases/portals daily. Follow up on any outstanding works with clients. Manage the schedule of preventative maintenance (PPM) and ensure all tasks are carried out within the contract year. Assist with administrative duties within the team. Required Skills & Qualifications: Excellent customer service skills, both written and verbal, with a professional phone communication manner. Background or some knowledge in the Electrical/Fire industry. Ability to learn new skills quickly and work independently with minimal supervision after training. Strong organisational skills and attention to detail, with the ability to adapt in emergency situations. Good geographical knowledge. Understanding of basic financial costing and job constraints. Ability to work well under time constraints and customer demands. Flexibility to support the division’s requirements. Proficiency in MS Office (Email, Excel, and Word). To apply for this Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.