Working in a small and friendly team of 3, you will provide on-site 1st and 2nd line tech support to 130 users. Hours of work are 9-5, Monday to Friday. This is a fully office-based role. Salary is £30,000, competitive salary, 25 days hols plus BH’s, parking. OVERVIEW OF THE ROLE Be the first point of contact for all IT issues via the ticketing system, logging and categorising all queries Resolving or escalating incidents, keeping detailed records of solutions and progress on tasks Liaising with 3rd party ISP re escalated tickets Assisting with project work, e.g., exploring new IT tools, software or security practices Onboarding and offboarding employees regarding IT ABOUT YOU Fantastic interpersonal and communication skills are a must in this role Able to communicate with users at very different skill levels, and naturally adapting your approach/language 2 years of 1st and 2nd line experience Enjoy working in a fast-paced setting Windows Server and Microsoft 365 experience is essential, and Salesforce is desirable