Job Title: IT Support Engineer (1st and 2nd Line Support)
Location: Witham, Essex (fully onsite)Salary: £25,000-30,000 per annum (DOE)Job Type: Full-Time, PermanentIndustry: Managed Service Provider
Job Overview:
We are seeking a motivated and skilled IT Support Engineer to join our IT team in Witham. The successful candidate will provide 1st and 2nd line support, ensuring the smooth operation of IT systems for internal users and external clients. You will be the first point of contact for technical issues, troubleshooting hardware, software, and network problems, and escalating more complex issues when necessary.
Key Responsibilities:
1. 1st/2nd Line Support: Provide day-to-day technical support for desktop, laptop, mobile devices, and software applications.
2. Troubleshooting: Diagnose and resolve technical issues relating to operating systems (Windows, Mac OS), Microsoft 365, hardware, printers, and other peripherals.
3. User Support: Respond to incoming requests via phone, email, and ticketing systems, ensuring timely resolution or escalation of issues.
4. Network Support: Assist with basic networking issues (e.g., connectivity, routers, switches, firewalls).
5. Software Installation & Configuration: Install, configure, and...