CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent projects in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance. Featuring accessories, women’s, men’s and children’s collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia. The Assistant Store Manager will be responsible for assisting the Store Manager in order to achieve the sales goals and ensure that the work place runs efficiently. This position is based in London. Assisting the Store Manager with duties and tasks, assuming the role in his/her absence (daily reports, action plans implementation, KPI performance…) Supporting the Manager with the staff training and development, guaranteeing the customer´s expectations are satisfied according to the company’s values and goals Ensuring the company guidelines, processes and procedures are implemented correctly Motivating the staff and maintaining a positive work environment Keeping a high standards of housekeeping in store Dealing with customer complains in an effective manner Supervising that the client book data base continue growing by teams REQUIREMENTS Proven experience in the conduction of in store event by inviting VIPs Strength in CRM while being customer oriented Well organized (as one of competence) High motivation and keen to learn and grow Orientated to results, capable to work under pressure Excellent communication and negotiation skills Passionate for fashion COMPETENCES Leadership Impact and Influence Managing People People Development Motivation Business Vision Analysis and Decision Making