Riverside Volvo Leeds are looking for a customer service advisor to join our team.
The role is full time, Monday to Friday and working Saturday mornings on a rota basis.
The Company – Who will I be working for?
Established in 1982, we are an independently owned business that prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. Our dealerships are recognised by their respective car manufacturers as offering the highest standards of customer service and care.
As authorised Volvo, SEAT, CUPRA, Honda & Used Car dealers we have specialist Sales Executives, Aftersales Advisors and Technicians to assist our customers with any query that they may have.
We constantly seek to attract highly motivated individuals that want to work as part of a team and share in the commitment, responsibility, accountability, and discipline required to achieve our Vision.
The Role – What you’ll be doing
The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service, it’s about building trusted relationships and you would act as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations, keeping in touch with them throughout the service or repair of their vehicle, upselling potential work, and follow-up with the customer to ensure they are happy with the work carried out.
You’ll do this by:
Being driven and motivated, yet disciplined, an individual who is able to communicate well and be able to work as an individual and part of a team. Your passion, energy, and commitment must be second to none. You’ll have a keen eye for detail and be confident using technology.
Applicants must also hold a full UK driving licence.
Why Riverside Motor Group
* Bonus
* Refer a Friend
* Recognition initiatives
* Free tea and coffee
* Cycle to Work
* Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Additional pay:
* Commission pay
* Company pension
* Cycle to work scheme
* Referral programme
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Leeds, LS7 2BJ: reliably commute or plan to relocate before starting work (required)
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