This range is provided by Hydrogen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Client Partner for Hydrogen Group │ Specialising in Business Change & Transformation Recruitment across EMEA
Quality Assurance Manager – Banking - London
Location: London (Hybrid – 50/50)
Working Hours: Monday to Friday, 9:00 AM – 5:30 PM
About the Role:
We are seeking an experienced 1st Line Quality Assurance Manager to lead the Quality Assurance function within a fast-paced financial services environment. This role ensures compliance with regulatory and legislative requirements, delivers fair customer outcomes, and drives continuous operational improvements across the business.
Please note: This is not a Testing role, and candidates with solely a testing / engineer QA background will not be considered.
Key Responsibilities:
* Lead the 1st Line Quality Assurance team to maintain high compliance standards.
* Develop and implement quality assurance procedures aligned with industry best practices.
* Provide insights and reporting on trends and risks through monthly MI reporting.
* Design and deliver training programmes to enhance compliance awareness.
* Collaborate with cross-functional teams to embed quality assurance measures into operations.
* Actively challenge and improve processes, controls, and risk management frameworks.
What We’re Looking For:
* Proven experience in 1st Line Quality Assurance within financial services.
* Strong knowledge of quality assurance frameworks and regulatory compliance.
* Ability to lead, motivate, and develop a high-performing team.
* Excellent stakeholder management and influencing skills.
* Strong analytical and problem-solving abilities with exceptional attention to detail.
Why Join?
* Opportunity to drive meaningful operational improvements.
* Work with a leading financial services organisation.
If you're a detail-oriented leader with a passion for quality assurance and risk management, we'd love to hear from you! Apply today to be part of a dynamic and forward-thinking team.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Banking
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