Part Time Experienced Pensions Administrator
We’re growing and we want you to be part of our journey.
At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.
Our Pensions Administration Team
We provide a friction-free pensions administration journey for our clients and their members. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.
What’s the role?
Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking caring, motivated and highly organised individuals with pensions experience to join our teams on a part time basis.
We currently have a vacancy in our Manchester team for 18 - 21 hours per week, which can be 3 full days or a mix across the working week.
You will be key to the delivery of the service provided to a portfolio of pension scheme clients that range in size and type. You will contribute to the day-to-day activities in relation to your clients and take ownership of any tasks assigned to you.
Key responsibilities
* Provide excellent customer service.
* Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
* Answer incoming calls and resolve queries in an empathetic and caring manner.
* Escalate any potential problems and/or complaints for quick resolution.
* Manage your time effectively to ensure all deadlines are met.
* Produce letters, email and reports to an expected high standard.
* Take ownership and responsibility for any tasks assigned to you.
* Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
* Actively contribute to our continuous service improvement initiative.
* Be positive and professional at all times to build strong relationships with others.
Key skills and experience
* Pensions knowledge - experience of delivering pensions administration services.
* Experience – working in an office environment (using MS Office) and producing high quality deliverables to deadlines.
* Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.
* A great communicator - the ability to communicate with others in a clear and succinct way.
* Enthusiasm and motivation – a desire to deliver excellent customer service whilst taking responsibility to learn new things.
* Excellent time management – the ability to manage multiple tasks and consistently deliver to deadlines.
* A great team worker - the ability to work as part of a team in a busy, fast-paced environment.
What we offer you
Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.
On top, we also offer:
* A competitive remuneration package, including a discretionary bonus scheme
* A defined contribution pension scheme
* Life insurance
* Healthcare benefits
* Income protection
* 25 days annual leave (pro-rata), plus bank holidays and two ‘Company’ days – a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
* Corporate Social Responsibility (CSR) allowance
* Flexible working
* A flexible benefits package
* Development programmes including technical and non-technical training support and mentor programmes
* Study support including materials, exam fees and study days
What’s next?
Click on ‘apply’ below and follow the simple application process online.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@ISIO.com
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