My client a leading manufacturing business in the local Burton on Trent area is looking to recruit into their administration team.
£25,000 - £27,000 | Monday Friday | 08:30 17:00 | Early finish on Fridays
ROLE AND RESPONSIBILITIES
1. Facilitate effective communication with clients, end-users, and partners, foster and build long-term relationships to achieve business goals.
2. First point of contact for post sales customer service calls, product enquiries and support.
3. Manage email inboxes - efficient and timely processing of all enquiries
4. Service agent administration - handling invoices, new contracts, stock, legal conformity (certification)
5. Service agent part ordering and van stock management
6. Raising service jobs and checking status
7. Stay up to date with product information and new product specifications.
8. Comfortable learning & working with range of in-house systems. Ensure all systems are up to date and information is accurate
9. First point of contact for insurance companies plus provide service administration
10. Registration of boiler warranties, handle commissioning and follow up on complaints and queries on behalf of key clients,
11. Handling customer complaints
12. Assist customer communications with external sales team and help with development of customer accounts
13. Administration and filing duties
14. As a term of your employment, you may be required to unde...